This October, Strathcarron Hospice has partnered with a number of local solicitors and estate planners who have kindly agreed to waive their will-writing fee for the month and instead write or update your will in return for a donation to the Hospice. Their partner, Cruse Wealth Management, is also offering free consultations to ensure you and your family are financially protected both today and in the future.
Falkirk Business Hub is delighted to host an information evening to which Strathcarron Hospice invite you to attend to learn more about this service:
Thursday 4th October 2018
Falkirk Business Hub
Solicitors based at The Hub Moore Marshall and Thomas Docherty are participating in this event where you will hear from guest speakers about Strathcarron Hospice and the importance of preparing a will. Cruse Wealth Management will also be in attendance to discuss financial protection for both you and your family and you will have the opportunity to register for the Make a Will service.
OK, so your customers may not tattoo your logo onto their bodies in the same way as Harley Davidson fans do but how do you create loyalty within your customer base?
You’ll have heard the statistic claiming that it costs 6 times more to get a new customer than it does to get an existing one to buy once more. Yes? So have you taken the time to think about your Customer Acquisition Cost and your Customer Lifetime Value?
What about the Customer Journey someone goes on from when they make first contact with you all the way through to the after-sales experience and beyond. Have you clearly mapped this out?
People still talk about ‘Customer Satisfaction’ but this isn’t good enough these days. Who wants to be just ‘satisfied’? It’s imperative we aim to delight our customers each and every time we touch them. Why? The better the experience, the more loyal a customer becomes and the more loyalty we breed in people, the more likely they’ll move up the ‘ladder of loyalty’ and become Raving Fans of our business.
- The Ladder of Loyalty and how to use this superbly simple framework to create your customer service system
- The importance of knowing your Acquisition Cost and Customer Lifetime Value
- The significance of grading customers and designing your customer service system around your ideal customers
- Your Net Promoter Score and why your ‘detractors’ could and should be your best friends!
- An understanding of ’emotion and logic’ in the buying decision and the role that ‘Critical Non-Essentials’ can play
Who is this event for?
- You are committed to growing your business through providing an excellent customer experience
- You are doing a good job but want to learn practical steps to take to accelerate your growth
Who is presenting?
Alan Smith is a certified Business Coach who specialises in helping SME owners grow their business. Having won numerous business awards Alan is one of the most rated coaches in Scotland. Alan has real passion and enthusiasm for business and with a Net Promoter Score of 88 and an enviable line up of successful clients, Alan has the credentials and the engaging style to make this a superb event.
Royal Bank of Scotland & Falkirk Business Hub are delighted to host play host to this event.
OVER A MILLION FAMILIES WORLDWIDE HAVE DISCOVERED:
BETTER OVERALL HEALTH, FREEDOM OF TIME &
ONE VERY SIMPLE CHANGE…
(Bring along your favourite drinking Water for testing)
FALKIRK BUSINESS HUB
45 Vicar St. Falkirk FK1 1LL, Wednesday 13th June 2018, 6pm
Hamish – 07968098939
Ian – 07472933302
Digital Marketing Specialist and founder of Bridge Interactive Peter Graham
is hosting the workshop as a follow up to the recent seminar held.
With over ten years’ experience delivering award-winning social media campaigns and digital marketing projects for a variety of organisations from SMEs to global brands, Peter is a former director of Social Media Agency, Pilot Fish Media. He now runs his own digital consultancy in Edinburgh and works closely with the Hub’s PR and marketing agency Jigsaw.
In the first seminar, Peter discussed the fundamentals of social media marketing and presented expert advice on content planning and management tools across a variety of social media channels.
In this upcoming workshop, Peter will cover off key trends for 2018 as well as tips on how to maximise engagement. He will also give all attendees a useful introduction to self-service advertising on channels such as Facebook and LinkedIn.
The workshop programme is as follows:
- 9.45am for 10am start – Welcome and Introduction
- Latest trends in social media marketing
- Engagement techniques & best practice
- Intro do advertising on Facebook, Instagram & LinkedIn
- Q&A discussion
- 11.30am to midday close
We appreciate that your time is often of the essence in a busy working day so the workshop will be kept to a tight timescale. There will, however, be opportunities to ask questions throughout.
If you would like to attend, please book your place with Emma-Jane Kerr at firstname.lastname@example.org by Tuesday 19th June. Spaces are limited and will be granted on a first come, first served basis so please don’t delay. Refreshments will be provided.
HMRC’s Making Tax Digital announcement will require all small business owners (currently over £10,000 turnover) and tax payers to report quarterly through digital reporting systems (cloud software and smart phone applications) from 2020. Cloud Accounting provides an easy solution to this major change.
Join Allan Campbell along with Dawn Goddard of Goddard Accounting & Tax Solutions and Lewis Fowler of FreeAgent as they deliver an insight into how Cloud Accounting can benefit your business, what Making Tax Digital means for small businesses and how you can begin to prepare for this change by acting now.
The event will also provide a networking opportunity to interact with fellow businesses & also the key speakers on the day.
9:00am – Arrival & Refreshments
9:30am – Presentations by Royal Bank of Scotland, Goddard Accounting & Tax Solutions & FreeAgent
10:30am – Q&A followed by further networking
11:00am – Close
Book your place on this free event on Eventbrite now.
From May 2018, changing European Union regulations mean you will no longer be able to use or store data in the same way.
This is a practical training session, designed for owners and leaders of small and medium businesses to help you understand the imminent changes to data protection legislation and the actions you need to consider.
The session will help you to answer these questions for your business:
- How is the data protection legislation changing on 25 May?
- Who will be affected by the new GDPR law?
- How will these changes impact on my business?
- Why do I need a prioritised Action Plan and how do I get started?
- How can I manage the financial and reputational risks?
Find out more and register for this free event, on Eventbrite here.
Join Weight Watchers this 22nd January from 8:30-10:30am for a free BMI check in the second floor here at FBH. As well as a BMI test, you’ll also get a fantastic goodie bag and be in with a chance to win a Weight Watchers cookbook.
Join the Flex Plan before the end of January and get 3 months for the price of 2 , saving £21.45! This gives members online tools and support including a great barcode scanner as part of the 5 star rated app, as well as support offered in weekly meetings.
Allan Campbell from RBS will be holding a drop in clinic on Thursday February 15th to discuss all your business banking needs.
This 121 Business Drop In Clinic is here to not only boost your business but support you, the business owner in your journey to success. Allan will aim to support you with the knowledge that matters most to you, signpost the right people in your marketplace. Allan is happy to answer any business questions you have some of which may include:
- You’re Day to Day Banking Requirements
- Ways to do your Banking more efficiently
- Funding your business now and in the future. What are the options available?
- Networking – Supporting your business growth.
- Discuss the Bank’s various value-added services such as FreeAgent, Worldpay, Business Insurance etc.
- Local Support within your Community
To find out more and register please visit the Eventbrite page here.
Peter Graham has over ten years’ experience in all areas of digital and social media marketing and his guidance will ensure you’re making the most of social media for your businesses.
Royal Bank of Scotland would like to invite you to a drop-in clinic aimed to provide quicker & more cost-effective ways you can bank with us personally or for your business.
Since 2010, digital bank transactions has grown by over 400% showing the way in which we do our banking has evolved and it now provides various opportunities to save time and manage your finances better.
Feel free to drop by and find out different ways you can do your banking and the benefits of each such as:
– Options available to do your banking digitally.
– Discuss the Post Office proposition in areas of no local Branch.
– As a Business customer, what cost-saving options are available to you that reduce service charges?
Don’t miss out on the opportunity to learn about different ways to bank that could reduce time for you to focus on your business and make banking easily & simple.
Tue 12 December 2017
10:00 – 12:00 GMT
Register to here to attend Eventbrite Link